Zycoo CooCenter-S30 Call Center IP PBX

Description:

• Combined IP‑PBX + Call Center + CRM – Load out-of-the-box with voicemail, IVR, call recording, ACD, call queues, and satisfaction surveys.
• Agent Capacity – Supports 30 WebRTC or SIP call center agents; handles up to 60 SIP extensions.
• Simultaneous Call Capacity – Manages up to 30 concurrent calls.
• Dual Module Slots – Supports modules such as 4×FXO, 4×FXS, 2×GSM, 4×GSM, 4×BRI, or E1/T1 ports in two slots.
• Telephony Interfaces – Capable of up to 8 GSM or FXS lines, or 2 PRI ports.
• Hardware Configuration – 4 GB DDR3L RAM, 16 GB eMMC storage plus 500 GB HDD; two USB ports supporting up to 1 TB external HDD.
• Network & Connectivity – Dual Gigabit Ethernet ports; HDMI interface; supports IPv4/IPv6, VLAN, DHCP, PPPoE, VPN (L2TP, PPTP, OpenVPN).
• Audio & Video Codecs – Supports G.711, G.729, G.722, G.726, GSM, Speex; video with H.261, H.263(+), H.264.
• Signaling Protocols – SIP (RFC3261) and IAX2; DTMF via RFC2833, SIP INFO, and in-band.
• Call Center Functionality – Includes call pop-up on agent screens, auto‑dial, click-to-call, whisper coaching, call barging, callback reminders, satisfaction surveys, and detailed reporting.
• CRM Integration – Built-in, entry-level CRM to capture contact data, call history, satisfaction scores.
• Security Features – VPN support, firewall/auto-defense, IP blacklist, PIN-controlled outbound calling, multi-tier access levels.
• PBX Features – Multi‑level IVR, caller ID, paging/intercom, voicemail-to-email, conference calls, BLF, DID, DISA, feature codes, call park/transfer/hold/forward.
• Ease of Deployment – Designed for plug-and-play setup with limited IT requirements; all features are pre-enabled with no license fees.